Brixton Man and Van Terms and Conditions
These Terms and Conditions set out the basis on which Brixton Man and Van provides man and van, removals, collection and delivery, and related services. By making a booking or allowing work to proceed, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company requesting the services.
Services means any man and van, removal, transport, loading, unloading, packing, unpacking, delivery, collection, or related services provided by Brixton Man and Van.
Vehicle means any vehicle used by Brixton Man and Van to carry out the services.
Goods means any items, furniture, boxes, personal belongings, office equipment or other property moved, transported or handled as part of the services.
2. Scope of Services
Brixton Man and Van provides local and regional removal and man and van services, including household, student, and small office moves, as well as collection and delivery of items. The exact scope of services for each booking will be confirmed at the time of quotation and acceptance.
Unless agreed in writing, the services do not include: disconnection or reconnection of appliances, dismantling or reassembly of specialized equipment, removal of fixtures or fittings, or handling of items that require specialist lifting or installation.
3. Booking Process
3.1 All bookings must be made in advance and are subject to availability. A booking is only confirmed when Brixton Man and Van has accepted the details and provided written or verbal confirmation of the date, approximate time, and pricing structure.
3.2 You are responsible for providing accurate information about the size of the property, access conditions, parking arrangements, number and type of items, and any items requiring special handling. Our quotation and booking allocation will be based on the information you provide.
3.3 If, on arrival, the situation differs significantly from the information given at the time of booking, Brixton Man and Van reserves the right to adjust the price, amend the services, allocate additional time or vehicles, or, in extreme cases, decline to proceed if the job is unsafe or unmanageable.
3.4 Any changes to the booking, including changes to the date, time, address, or services required, must be requested as early as possible. Changes are subject to availability and may result in revised pricing.
4. Quotations and Pricing
4.1 Quotations may be given as an hourly rate, a fixed price, or a combination of both, depending on the nature of the job and the information supplied.
4.2 Unless otherwise stated, quotations do not include the cost of parking charges, tolls, congestion charges, ferry charges, storage costs, packing materials, or additional labour beyond what has been agreed.
4.3 Where pricing is based on hourly rates, charges will apply from the time the vehicle and crew arrive at the agreed starting point until unloading and completion at the final destination, including any waiting time caused by circumstances outside our control, such as delays in gaining access.
4.4 If additional services are requested on the day of the move or if the job takes longer than anticipated due to incorrect or incomplete information, extra charges will be applied at our standard rates.
5. Payments and Deposits
5.1 Brixton Man and Van may require a deposit or full payment in advance to secure your booking. The amount and timing of any deposit will be notified at the time of booking.
5.2 Any balance of payment is due immediately upon completion of the services unless otherwise agreed. For some services, payment may be required in full before unloading of the goods.
5.3 Payment methods will be confirmed at the time of booking. You are responsible for ensuring that payment is made in full and on time.
5.4 If payment is not made when due, Brixton Man and Van reserves the right to withhold delivery of goods, charge interest on overdue amounts, and recover any reasonable costs incurred in pursuing payment.
6. Cancellations and Amendments
6.1 If you need to cancel or rearrange a booking, you must notify Brixton Man and Van as soon as reasonably possible.
6.2 Cancellation charges may apply, depending on how much notice is given prior to the booked start time:
a. If more than 48 hours notice is given, any deposit already paid may be refunded or transferred to a new date at our discretion.
b. If between 24 and 48 hours notice is given, Brixton Man and Van may retain part or all of the deposit to cover loss of booking and administration costs.
c. If less than 24 hours notice is given, or if you fail to be present at the agreed time and location without notice, Brixton Man and Van reserves the right to charge up to the full quoted amount.
6.3 If we need to cancel or reschedule due to unforeseen circumstances such as vehicle breakdown, staff illness, extreme weather, or events beyond our reasonable control, we will notify you as soon as possible and offer a new date or time. Our liability in such circumstances will be limited to the return of any deposit paid for the affected booking.
7. Customer Responsibilities
7.1 You must ensure that adequate access is available at both collection and delivery addresses, including suitable parking space for the vehicle as close as reasonably possible to the property entrance.
7.2 You are responsible for obtaining any necessary parking permits or authorisations. Any penalties or fines that arise because of inadequate parking arrangements, where you were responsible for such arrangements, may be added to your final bill.
7.3 All goods should be properly packed and secured in suitable containers unless packing services have been explicitly agreed. Fragile items must be clearly labelled.
7.4 You should remove any personal documents, cash, jewellery, and other high-value or irreplaceable items and transport them yourself. Brixton Man and Van will not be liable for loss of such items unless we have specifically agreed to transport them and they have been declared and itemised in writing.
7.5 You must be present, or represented by an authorised person, at the addresses during loading and unloading to provide instructions and to check that all goods are collected and delivered.
8. Excluded and Restricted Items
8.1 Unless previously agreed in writing, Brixton Man and Van does not transport hazardous, illegal, or unsuitable items, including but not limited to: flammable or explosive substances, chemicals, gas cylinders, firearms or weapons, illegal drugs, stolen goods, live animals, or perishable goods requiring specific temperature control.
8.2 If such items are found within your goods, we may remove or decline to transport them, and you may be liable for any resulting loss, damage, or legal consequences.
8.3 Large, heavy, or unusual items such as pianos, safes, hot tubs, or machinery must be declared in advance. We may refuse to move such items if not previously agreed or if we consider that moving them would be unsafe.
9. Waste and Disposal Regulations
9.1 Brixton Man and Van is not a licensed waste carrier unless this has been specifically stated and evidenced. Where we agree to remove unwanted items, they will be handled in accordance with applicable waste and disposal regulations.
9.2 We will not remove or dispose of hazardous or regulated waste, including chemicals, asbestos, medical waste, or construction waste that requires specialist handling or permits.
9.3 It is your responsibility to ensure that any items you ask us to dispose of are lawfully yours to dispose of and do not contain restricted or hazardous materials.
9.4 Any charges for disposal, recycling centres, or third-party facilities will be passed on to you and may be added to your final invoice.
10. Liability for Loss or Damage
10.1 Brixton Man and Van will take reasonable care in handling, loading, transporting, and unloading your goods. However, you acknowledge that ordinary risks of moving, including minor scuffs or marks to items or property, may occur despite reasonable care.
10.2 Our liability for loss of or damage to goods arising from our negligence will be limited to a reasonable, pre-estimated value per item or per job, unless a higher value is agreed in writing before the work begins. You may be asked to declare the value of your goods to enable appropriate cover to be considered.
10.3 We shall not be liable for loss or damage arising from:
a. Goods that were already damaged or not in a suitable condition for transport.
b. Inadequate or improper packing by you or a third party, unless we have provided packing services.
c. Handling of items that you have requested us to move against our advice.
d. Electrical or mechanical derangement of appliances or equipment, unless there is clear external physical damage caused by us.
e. Normal wear and tear, or minor cosmetic damage to furniture or surroundings that occurs despite reasonable care.
10.4 Brixton Man and Van will not be liable for any indirect or consequential loss, including loss of profits, loss of income, loss of opportunity, or emotional distress arising from delay, damage, or loss of goods.
11. Damage to Property
11.1 You are responsible for protecting floors, walls, fixtures, and fittings if you consider them to be at risk. We will act with reasonable care but are not responsible for normal marks or wear that can reasonably arise during the moving process.
11.2 Where clear negligence by Brixton Man and Van or its staff results in significant damage to property, you must report this immediately and allow us the opportunity to inspect and, where appropriate, arrange repair. Any liability will be limited to the reasonable cost of repair or compensation, subject to the limitations set out in these Terms and Conditions.
12. Delays and Missed Delivery Times
12.1 Any arrival times given are estimates and cannot be guaranteed due to possible traffic, weather, access issues, or other factors beyond our control.
12.2 Brixton Man and Van shall not be liable for any losses, costs, or expenses arising from delays, including delays in obtaining keys, delays caused by third parties, or delays due to circumstances outside our reasonable control.
13. Claims and Complaints
13.1 If you believe that goods have been lost or damaged, or if you have any complaint about the services, you must notify Brixton Man and Van as soon as reasonably practicable, and in any event within a reasonable time after the work has been completed.
13.2 You should provide details of the issue and reasonable evidence of any loss or damage. We may request photographs, receipts, or other supporting information.
13.3 We will investigate any complaint in good faith and, where appropriate, may offer repair, replacement, or compensation up to the limits of our liability as set out in these Terms and Conditions.
14. Insurance
14.1 Brixton Man and Van will maintain appropriate insurance cover required by law for the operation of its vehicles and business activities.
14.2 It remains your responsibility to ensure that your goods are adequately insured for removal and transit. You may wish to contact your own insurer to confirm cover during the move or arrange additional cover if necessary.
15. Privacy and Data
15.1 In the course of providing services, we may collect and store personal information such as your name, address, and service details for administration, billing, and record-keeping purposes.
15.2 We will handle such information in a lawful and secure manner and will not sell your personal data to third parties. Information may be shared with trusted third parties only where necessary to carry out the services, process payments, or comply with legal obligations.
16. Force Majeure
16.1 Brixton Man and Van shall not be liable for any failure to perform, or delay in performing, any of its obligations where such failure or delay is due to events beyond its reasonable control, including but not limited to extreme weather, accidents, breakdowns, road closures, strikes, civil disturbances, or acts of authorities.
17. Variation of Terms
17.1 Brixton Man and Van may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
17.2 Any variation to these Terms and Conditions requested by you will only be effective if agreed by us in writing.
18. Severability
18.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision will be treated as removed and the remaining provisions will continue to be valid and enforceable.
19. Governing Law and Jurisdiction
19.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
19.2 You and Brixton Man and Van agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
By confirming a booking or allowing the services to proceed, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
