Brixton Man and Van Privacy Policy
This Privacy Policy explains how Brixton Man and Van collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all services provided by Brixton Man and Van to customers in the Brixton area and surrounding locations, whether you contact us online, by phone, or in person.
We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018, and to handling your personal data lawfully, fairly and transparently.
Personal Data We Collect
We collect only the personal data that is necessary to provide our removal, transport and related services. This may include:
Identification and contact details such as name, address, moving from and to addresses, and preferred contact method.
Service information such as requested service type, property access details, inventory or item descriptions, dates and times of moves, and any instructions you provide.
Communication records such as enquiries, quotations, booking confirmations, complaints, and other correspondence relating to our services.
Payment and billing information such as amounts charged, payment method used, and invoice records. We do not store full payment card details; where card payments are taken, these are processed securely by our chosen payment processor.
Technical and usage data where relevant, such as basic information relating to how you interact with our website or digital communications, for example pages visited or forms submitted.
How We Collect Your Data
We may collect your personal data in the following ways:
Directly from you when you request a quotation, make a booking, contact us with an enquiry, or provide feedback.
During the performance of our services, for example when our team attends your property to carry out a move and needs access information or item details.
Automatically when you visit our website, where technical and usage data may be collected using common website technologies.
From third parties where necessary, such as referral partners that pass on your contact details after you have given them consent to do so.
Lawful Basis for Processing
We rely on the following lawful bases under data protection law to process your personal data:
Contractual necessity to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotations, arranging bookings, delivering our moving services, and handling payments.
Legitimate interests to operate and improve our business, manage our relationship with you, respond to your communications, prevent fraud, ensure the security of our services, and maintain appropriate business records. When we rely on legitimate interests, we balance our interests against your rights and expectations.
Legal obligations where we are required to process data to comply with applicable laws, such as tax, accounting, and insurance obligations.
Consent where required by law, for example for certain types of direct marketing or for optional communications not strictly necessary for our services. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotations and respond to your service enquiries.
To schedule and carry out moves, transport and related services you have booked.
To manage our relationship with you, including communicating about bookings, service updates and changes.
To process payments, issue invoices, and maintain accurate financial records.
To handle questions, complaints, or claims, and to provide customer service and support.
To improve our services, operations and customer experience, including reviewing feedback and service performance.
To meet our legal and regulatory obligations and cooperate with authorised authorities where required by law.
Data Sharing and Processors
We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy.
These third parties act either as data processors, processing personal data on our behalf, or as independent controllers. They may include:
Payment service providers that securely process card and other payments.
IT and hosting providers that support our website, email and data storage systems.
Vehicle and logistics partners where we use trusted subcontractors or additional vehicles to fulfil your booking.
Professional advisers such as accountants, insurers, or legal advisers where this is necessary for business administration, insurance or legal claims.
Regulatory bodies, law enforcement agencies or other authorities if required by law or to protect our rights and the rights of others.
Where we use data processors, we ensure there is a written contract in place requiring them to process your data only on our instructions, keep it secure, and act in line with data protection law.
International Transfers
Our core services are provided within the United Kingdom. Where any of our service providers transfer or store personal data outside the UK or European Economic Area, we will take appropriate steps to ensure that your data is protected to a standard that is essentially equivalent to UK data protection law. This may include using legally approved data transfer mechanisms and contractual protections.
Data Retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, including to provide our services, meet legal, accounting and reporting requirements, and handle any disputes.
In general, we retain customer and booking records for a period aligned with applicable limitation periods for legal claims and relevant regulatory obligations. After this period, personal data is securely deleted or anonymised so that it can no longer be linked to you.
The specific retention period may vary depending on the type of data, the nature of the service, and legal requirements. We regularly review the data we hold and remove personal data that is no longer required.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:
Access your personal data and receive a copy of the information we hold about you.
Request correction of any incomplete or inaccurate personal data we hold about you.
Request erasure of your personal data where there is no good reason for us to continue processing it, for example where it is no longer needed for the purpose it was collected.
Object to the processing of your personal data where we are relying on legitimate interests and you feel the processing impacts your fundamental rights and freedoms.
Request restriction of processing where you want us to verify the accuracy of your data or the basis for processing, or where you need us to keep the data for legal claims.
Request the transfer of your personal data to you or to a third party, where technically feasible, in a commonly used and machine readable format.
Withdraw consent where we are relying on your consent to process personal data, without affecting the lawfulness of processing carried out before consent was withdrawn.
To exercise these rights, you can contact us using the contact methods provided on our website or other company materials. We may need to verify your identity before fulfilling your request. We aim to respond within the time limits set by applicable law.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, appropriate use of passwords and encryption where suitable, staff awareness and training, and periodic review of our security practices.
While we take reasonable steps to safeguard your information, no system can be guaranteed to be completely secure. You are also responsible for taking sensible steps to protect your own data, such as not sharing sensitive information unnecessarily.
Children
Our services are aimed at adults and business customers. We do not knowingly collect personal data relating to children. If you believe that a child has provided us with personal data, you should contact us so that we can delete such information where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any changes will apply from the date the updated policy is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
By using Brixton Man and Van services in the Brixton area, you acknowledge that you have read and understood this Privacy Policy and that your personal data will be processed as described here.
