Brixton Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Brixton Man And Van provides moving, transport, collection, and related services to customers in the UK. By making a booking, the customer agrees to be bound by these terms, so it is important to read them carefully before confirming any arrangement. These terms are written to be clear, practical, and legally sound, while remaining suitable for a service-based legal page. They apply to all standard jobs, including domestic moves, student moves, item transport, single-item collections, and similar man and van services, unless a separate written agreement states otherwise.

For the purposes of these terms, “we”, “us”, and “our” refer to Brixton Man And Van, and “you” or “the customer” refers to the person making the booking or receiving the service. A booking may be made by an individual acting on their own behalf, or by a person authorised to arrange the service for a household, business, landlord, tenant, or other party. If someone books on behalf of another person, that person confirms they have authority to accept these terms on the customer’s behalf. These terms are intended to govern the relationship between the customer and our man and van company for the duration of the service.

We reserve the right to update these Terms and Conditions from time to time. Any updated version will apply to new bookings made after the revised terms are issued. It is the customer’s responsibility to review the terms before each booking. Where a specific written quote, estimate, or service agreement conflicts with these terms, the specific written terms will take priority only to the extent of that conflict. Nothing in these terms affects your statutory rights under UK law.

Booking Process

All bookings are subject to availability and acceptance by Brixton Man And Van. A request for a quote or availability check does not create a binding contract. A booking becomes confirmed only when we have acknowledged it and, where applicable, received the required deposit, payment, or written acceptance from the customer. We may ask for additional information before confirming a booking, including collection and delivery addresses, access details, item descriptions, estimated load size, parking restrictions, and any special handling requirements.

Customers must provide accurate and complete information at the time of booking. This includes the number and type of items, whether there are stairs, lifts, narrow access points, long carries, dismantling needs, or any items requiring special care. If the information provided is inaccurate and this affects time, vehicle size, staffing, or safety, we may revise the price, alter the service, or refuse to carry out part of the work. Our Brixton man and van service is planned on the basis of the details supplied by the customer, so omissions may lead to delays or extra charges.

We may allocate vehicles, equipment, and staff according to the nature of the job. The customer agrees that the service may be carried out by suitably qualified employees, contractors, or subcontracted personnel acting on our behalf. If the job changes materially before or during the move, we may amend the booking terms, including the price or completion time. The customer must ensure that someone authorised to make decisions is present or reachable at the time of collection and delivery if needed.

If a collection or delivery cannot be completed because of access problems, incorrect addresses, waiting restrictions, or customer unavailability, we may treat this as a failed attendance, partial completion, or cancellation by the customer, depending on the circumstances. Any reasonable charges incurred up to that point may remain payable. The customer also agrees to secure any necessary permissions, including building access, lift booking, parking arrangements, and loading permissions where required. Our Brixton man with van service is designed to be efficient, but it depends on proper preparation and cooperation from the customer.

If the customer requests additional work not originally included in the booking, such as extra loading, unloading, dismantling, assembly, packaging, waiting time, or an additional stop, we may agree to provide it subject to availability and additional charges. Any changes requested on the day may affect the schedule and final invoice. We will always aim to be fair and transparent when assessing any variation to the original scope of the job.

Prices are normally based on factors such as the size of the vehicle, number of staff, distance travelled, job duration, access conditions, and any agreed extras. Unless stated otherwise, all prices are quoted in pounds sterling and may be quoted as fixed-price or hourly-rate services. Estimates are provided in good faith based on the information supplied, but they may change if the job differs from the original description or if delays occur outside our control. A quote is valid only for the period stated in writing or, if no period is stated, for a reasonable time.

Payment terms will be confirmed at the time of booking. We may require full payment in advance, a deposit, or payment on completion, depending on the service type and risk level. Unless agreed otherwise, payment is due immediately upon completion of the service. We accept the payment methods we make available at the time of booking or invoicing. If a payment is declined, delayed, reversed, or disputed without good reason, we may suspend further services and recover any resulting costs as permitted by law.

Additional charges may apply for circumstances not included in the original quote, including but not limited to waiting time, parking penalties caused by unavailable parking, congestion delays, extra labour, difficult access, long carry distances, stairs, lifts out of order, wasted journeys, or disposal fees for waste that we have agreed to handle. Where possible, we will notify the customer before incurring significant additional costs. If a job runs longer than estimated because of customer-related factors, the extra time may be charged at our standard or agreed rate.

Cancellations, Amendments, and Non-Attendance

The customer may cancel or amend a booking by giving reasonable notice. Cancellations made well in advance may not attract a charge, but where a slot has been reserved, staff allocated, or resources committed, we may charge a cancellation fee that reflects our reasonable loss. If the customer cancels after we have already departed, arrived, or commenced loading, a larger proportion of the agreed fee may be payable. The exact fee may vary depending on the notice given and the extent of work completed.

We may cancel or reschedule a booking where necessary due to vehicle breakdown, staff illness, adverse weather, road closures, unsafe conditions, or any event outside our reasonable control. If we need to cancel, we will aim to notify the customer as soon as reasonably possible and may offer an alternative time or date. Our liability for cancellation will be limited to refunding any amount paid for the cancelled portion of the service, except where a different remedy is required by law. We are not responsible for losses caused by events beyond our control.

We will take reasonable care in providing the service and handling items entrusted to us. However, the customer acknowledges that moving items can involve risk, especially where furniture is bulky, fragile, unevenly packed, or already damaged. The customer should ensure that items are suitably prepared, packed, labelled, and protected for transport unless we have expressly agreed to pack them. We are not responsible for damage caused by inadequate packaging, pre-existing weakness, hidden defects, or items that are not safe to move.

Where we are legally responsible for loss or damage, our liability will be limited to the direct loss suffered and will not include indirect or consequential losses such as loss of profit, loss of business, loss of opportunity, or emotional distress. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. If an item is damaged, the customer must notify us within a reasonable time and provide supporting details, including photographs where appropriate.

Our liability is also limited where the customer has instructed us to move items that are too heavy, unstable, hazardous, or unsuitable for safe transport, or where the customer has not disclosed relevant information. The customer should remove cash, jewellery, important documents, medication, keys, and other valuable or irreplaceable items before the move begins. If such items are left in a vehicle, container, or box without our prior agreement, we do not accept responsibility for any resulting loss unless required by law.

We may decline to move any item that we reasonably consider unsafe, illegal, hazardous, or likely to cause damage to people, property, or vehicles. This includes, without limitation, items containing prohibited substances, unsecured sharp objects, explosives, corrosive materials, live animals, and certain flammable goods. The customer is responsible for declaring any special risk items in advance. If we agree to move an item that requires special handling, the customer must follow any instructions we give concerning preparation, loading, or securing the item.

If the customer or any third party assists with lifting, carrying, loading, or unloading at the customer’s request, that person does so at their own risk unless they are one of our staff or we have agreed otherwise in writing. We are not liable for damage or injury caused by the actions of third parties, by property defects, or by unsafe access conditions that were not reasonably apparent to us. In all cases, we will only be liable to the extent permitted by applicable law and subject to any exclusions in these terms.

Waste Regulations and Disposal

Where our service includes the removal or disposal of waste, the customer must ensure that the waste has been accurately described in advance. We will only transport and dispose of waste in accordance with applicable UK waste legislation and regulatory requirements. This means waste must be handled by authorised carriers and delivered to appropriate facilities, transfer stations, or recycling centres, as applicable. We may refuse to collect any waste that is incorrectly described, contaminated, dangerous, or not accepted under the booked service.

The customer remains responsible for ensuring that waste handed over to us is lawful to remove and that they have the right to transfer it. If the waste includes items from a commercial premises, renovation works, electrical goods, furniture, or mixed loads, the customer may need to provide additional information so the waste can be classified correctly. Any false or incomplete declaration may result in extra fees, refusal of collection, or the customer being responsible for any enforcement action arising from incorrect waste transfer information. We do not accept responsibility for waste that has been misdescribed by the customer.

We may issue or retain records relating to waste transfer where required by law or operational practice. Customers agree to cooperate with any reasonable request for details needed to complete compliant disposal, including information about the source of waste and any special characteristics. The customer must not request that we dispose of prohibited materials, fly-tip waste, or materials requiring specialist treatment unless this has been expressly agreed in writing and lawful arrangements are in place. We reserve the right to reject items that may breach waste regulations or create a health and safety risk.

Customer Responsibilities

The customer is responsible for ensuring that all goods are packed and ready for transit unless packing has been explicitly included in the service. Fragile items should be clearly marked and suitably wrapped. Furniture or appliances that need dismantling should be identified in advance, and the customer should confirm whether reassembly is required at the delivery address. The customer must also ensure that the collection and delivery points are accessible and that any keys, codes, or permissions needed to enter the premises are available at the agreed time.

Delays caused by the customer, occupants, landlords, building managers, porters, or any other third party may lead to waiting charges or amended timings. If the customer asks us to leave items unattended, outside, in a communal area, or in another location not directly supervised by the customer or an authorised representative, the customer accepts responsibility for any resulting loss, theft, weather exposure, or third-party interference unless we have expressly agreed to the arrangement in writing.

It is the customer’s duty to ensure that the booking details remain correct up to the day of the service. If circumstances change, including a change of address, item count, access restrictions, or parking conditions, the customer must inform us as soon as reasonably possible. Our man and van services are based on timely communication and accurate information, and failure to notify us may affect performance or pricing.

Force Majeure, Complaints, and General Provisions

We are not liable for any delay, failure, or inability to perform our obligations where caused by events beyond our reasonable control, including severe weather, accidents, fire, flood, strikes, traffic disruption, acts of government, or similar circumstances. In such cases, we may suspend the service, rearrange the booking, or apply a fair adjustment if part of the job has been completed. Nothing in these terms prevents either party from relying on rights and remedies available under UK law.

Any complaint should be raised as soon as possible after the service so that we can review the matter promptly. We may ask for photographs, written details, or other supporting evidence to help us investigate. If a claim is valid, our preferred approach is to resolve it fairly and proportionately. No delay in enforcing any right under these terms will mean that the right has been waived. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

These terms and any dispute or claim arising from them, or from the provision of Brixton Man And Van services, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer law provides otherwise. By confirming a booking, the customer acknowledges that they have read, understood, and agreed to these Terms and Conditions for the Brixton man and van service.